Set up a PagerDuty connector

Capabilities

Resource	Sync	Provision
Accounts
Teams
Roles
Schedules

The PagerDuty connector supports automatic account provisioning.

Team provisioning requires a PagerDuty Business plan or above. Revoking a role from a user downgrades them to the limited_user role, which is the minimum role allowed in PagerDuty.

Gather PagerDuty credentials

Configuring the connector requires you to pass in credentials generated in PagerDuty. Gather these credentials before you move on.

A user with the Admin or Account Owner role in PagerDuty must perform this task.

Create an API access key

Sign into PagerDuty and navigate to Developer Tools > Integrations > API Access Keys.

Click Create New API Key.

Enter a description for the key, such as “C1 integration”.

Click Create Key.

Carefully save the newly generated API key.

Done. Next, move on to the connector configuration instructions.

Configure the PagerDuty connector

To complete this task, you’ll need:

The Connector Administrator or Super Administrator role in C1
Access to the set of PagerDuty credentials generated by following the instructions above

Cloud-hosted
Self-hosted

Follow these instructions to use a built-in, no-code connector hosted by C1.

In C1, navigate to Apps > Connectors and click Add connector.

Search for PagerDuty and click Add.

Choose where to add the connector: Create a new app, or Add to an existing app (then select the app).If you’re creating a new app, choose whether to link it to an application discovered from your identity provider: select Yes and pick the IdP application, or No to continue with just the connector.

Set the connector’s Name and, optionally, a Description.

Click the pencil icon next to Owners to choose who can configure and manage this connector.

Click Add. The connector is created and its configuration page opens.

Find the Settings area of the page and click Edit.

Paste the API key into the API token field.

Click Save.

The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.

Done. Your PagerDuty connector is now pulling access data into C1.

Follow these instructions to use the PagerDuty connector, hosted and run in your own environment.When running in service mode on Kubernetes, a self-hosted connector maintains an ongoing connection with C1, automatically syncing and uploading data at regular intervals. This data is immediately available in the C1 UI for access reviews and access requests.

Resources

GitHub repository: Access the source code, report issues, or contribute to the project.

Step 1: Set up a new PagerDuty connector

In C1, navigate to Apps > Connectors and click Add connector.

Search for Baton and click Add.

Set the connector’s Name and, optionally, a Description.

Click the pencil icon next to Owners to choose who can configure and manage this connector.

Click Add. The connector is created and its configuration page opens.

In the Settings area of the page, click Edit.

Click Rotate to generate a new Client ID and Secret.Carefully copy and save these credentials. We’ll use them in Step 2.

Step 2: Create Kubernetes configuration files

Create two Kubernetes manifest files for your PagerDuty connector deployment:

Secrets configuration

# baton-pagerduty-secrets.yaml
apiVersion: v1
kind: Secret
metadata:
  name: baton-pagerduty-secrets
type: Opaque
stringData:
  # C1 credentials
  BATON_CLIENT_ID: <C1 client ID>
  BATON_CLIENT_SECRET: <C1 client secret>
  
  # PagerDuty credentials
  BATON_TOKEN: <PagerDuty API key>

  # Optional: include if you want C1 to provision access using this connector
  BATON_PROVISIONING: true

See the connector’s README or run --help to see all available configuration flags and environment variables.

Deployment configuration

# baton-pagerduty.yaml
apiVersion: apps/v1
kind: Deployment
metadata:
  name: baton-pagerduty
  labels:
    app: baton-pagerduty
spec:
  selector:
    matchLabels:
      app: baton-pagerduty
  template:
    metadata:
      labels:
        app: baton-pagerduty
        baton: true
        baton-app: pagerduty
    spec:
      containers:
      - name: baton-pagerduty
        image: public.ecr.aws/conductorone/baton-pagerduty:latest
        imagePullPolicy: IfNotPresent
        env:
        - name: BATON_HOST_ID
          value: baton-pagerduty
        envFrom:
        - secretRef:
            name: baton-pagerduty-secrets

Step 3: Deploy the connector

Create a namespace in which to run C1 connectors (if desired), then apply the secret config and deployment config files.

Check that the connector data uploaded correctly. In C1, click Apps. On the Managed apps tab, locate and click the name of the application you added the PagerDuty connector to. PagerDuty data should be found on the Entitlements and Accounts tabs.

Done. Your PagerDuty connector is now pulling access data into C1.

Welcome

Manage connectors

Deploy connectors

Upload connector data

Configurable connectors

Pre-built connectors

Set up a PagerDuty connector

Capabilities

Gather PagerDuty credentials

Create an API access key

Configure the PagerDuty connector

Resources

Step 1: Set up a new PagerDuty connector

Step 2: Create Kubernetes configuration files

Secrets configuration

Deployment configuration

Step 3: Deploy the connector

​Capabilities

​Gather PagerDuty credentials

​Create an API access key

​Configure the PagerDuty connector

​Resources

​Step 1: Set up a new PagerDuty connector

​Step 2: Create Kubernetes configuration files

​Secrets configuration

​Deployment configuration

​Step 3: Deploy the connector

Capabilities

Gather PagerDuty credentials

Create an API access key

Configure the PagerDuty connector

Resources

Step 1: Set up a new PagerDuty connector

Step 2: Create Kubernetes configuration files

Secrets configuration

Deployment configuration

Step 3: Deploy the connector